Member Experience

Mastering the Art of Communication Through Connection and Clarity

Presented by Kelli Vrla, CSP & CCSP
Tuesday, September 9

Strong communication is key to solid member relationships and  organizational success. This interactive session sharpens your skills in active listening, handling tough conversations, while staying professional. Discover how to make a point without making an enemy. Topics include:

  • Learn to connect authentically, manage feedback effectively, and navigate interactions confidently—both in person and remotely.
  • Master active listening to understand and empathize with others.
  • Avoid common mistakes that disrupt effective communication.
  • Decline requests tactfully while preserving relationships.
  • Offer alternatives to soften a "no."
  • Deliver clear, respectful, and actionable feedback.
  • Communicate effectively in virtual environments.
  • Approach tough conversations with confidence and clarity.
  • Use nonverbal cues to reinforce your message and build trust.
Kelli Vrla, CSP, CCSP
Kelli Vrla, CSP, CCSP