Technology Upgrade
On Monday, June 2, Horizon will be performing a technology upgrade to a more robust and reliable operating system. When completed, this upgrade will provide you with a better member experience.
Over the past few years, we have experienced recurring system issues that have negatively impacted the member experience, including outages for Online and Mobile Banking outages, connectivity loss for debit cards, and reduced speed for transaction processing. Our goal was to find a technological solution and trusted partner that will be reliable, stable, and provide the resources to enhance our product and service offerings. We selected a partner we can grow with, so we can avoid having to make this disruptive change in the future as long as they deliver on their commitments to us and our membership. With the help of this new partner, we are excited to provide a more reliable technology platform and a consistent service experience for our staff and members.
Download Member's Guide to Technology Upgrade
Schedule for Upgrade Weekend
| Friday, May 30 | Saturday, May 31 | Sunday, June 1 | Monday, June 2 | Tuesday, June 3 | |
|---|---|---|---|---|---|
|
Branches & Phone |
Normal Hours | Closed | Normal Hours | ||
| Online & Mobile Banking | Normal Access through 6:00pm. | Access Unavailable |
Access Resumes. It will be necessary for members to re-enroll in Online Banking. |
||
| Debit Card Purchases |
Available for purchases and ATM withdrawals. Amounts may be limited from Friday morning through end of day Monday. |
Normal Access | |||
Bill Pay
Bill Pay will be unavailable during the upgrade. Payments scheduled prior to 6:00pm on Friday, May 30 will continue to process. Members can resume accessing Bill Pay after re-enrolling in Online Banking. Payee information will remain in the system.
Checks, Direct Deposit, Automatic Payments, and Credit Cards
There are no changes. Members will not be required to do anything differently during or after the upgrade.
Debit Cards
Members will be able to utilize their Mastercard Debit Cards for purchases and ATM withdrawals. Amounts may be limited beginning close of business on Friday, May 30. Full limits will be restored by Tuesday, June 3. Members will not be required to do anything differently after the upgrade.
eStatements
After the upgrade, there will be no change to the eStatements site. All members will receive a paper statement for the month of May.
Loan Applications
To prepare for the upgrade, we are temporarily suspending accepting loan applications on Thursday, May 22. We will resume accepting applications once the upgrade is completed.
New Account Opening
To prepare for the upgrade, we are temporarily suspending new account opening online on Thursday, May 22. We will temporarily suspend opening accounts in the branches and over the phone on Tuesday, May 27. We will resume opening new accounts once the upgrade is completed.
Online and Mobile Banking
Online and Mobile Banking (Digital Banking) access will be suspended at approximately 6:00pm on Friday, May 30. Access to Digital Banking will resume on Tuesday, June 3. The first time you access the upgraded Online Banking system, it will be necessary for you to re-enroll. You can enroll from our home page at horizonfcu.org, by clicking on the Online Banking button, or by downloading the new Mobile Banking app.
You will need the following to re-enroll in the new system:
- Social Security Number (SSN)
- Date of Birth
- Account Number (you can access your full account number in Online Banking)
- Current email address we have on file for you
Digital Banking enrollment tutorial coming soon. Apple and Android users will be required to download a new Horizon Federal Credit Union app on or after Tuesday, June 3.
How to Prepare
Here are a few tips to help you prepare for the upgrade weekend:
- Verify that the email listed on your Online Banking profile is current.
- Download the Digital Banking Enrollment Tutorial (coming soon).
- If you utilize your Debit Card for purchases, ensure you have extra cash or Credit Card on hand, as purchasing limits will be decreased.
- If you are in need of a loan, apply prior to May 22.